If you need to return your purchase for any reason, we are happy to provide a full refund or exchange within 14 days. Refunds will be debited directly to your card.

When returning an item, please return it to us in the original packaging with the order printout and a note explaining your reasons for the return. Send to:

Byzantium Collection
16 Springbridge Mews
W5 2AB

Please note, earrings can not be refunded or exchanged due to hygiene reasons.

If goods are damaged in transit please notify us immediately by email to or by telephoning our team on
020 8566 4100. Office hours are Monday to Friday from 9.00am until 5.30pm.

Although we do our best to ensure that the photos and descriptions represent our products as clearly as possible, due to the illusive nature of our products it is very difficult to represent the colour of the items with clarity. Therefore, colours may vary.

All of the above is in addition to your statutory rights.